Apple announces new repair provider program for independent repair companies

Image: Apple

Early this morning, Apple published a press release announcing the company will allow independent repair to have access to genuine Apple parts thanks to a new Repair Provider Program. Here’s everything you need to know.

For many years, Apple has been infamous for limiting users in what they can do, especially in repairing their devices. Instead, Apple made customers make an in-store appointment for the Genius Bar, or send their product to an Apple authorized repair center.

According to a new press release, the company is changing its ways, sort of. In the new program, Apple says they will “provide independent repair businesses — large or small —  with the same genuine parts, tools, training, repair manuals and diagnostics as its Apple Authorized Service Providers (AASPs).”

Apple’s Chief Operating Officer, Jeff Williams, said: “When a repair is needed, a customer should have confidence the repair is done right. We believe the safest and most reliable repair is one handled by a trained technician using genuine parts that have been properly engineered and rigorously tested.”

The new program will be available in the US first and will be free-of-charge. Apple says they’re looking at expanding the program to other countries in the future. To apply for the program, service centers must be located in a commercially-zoned area, and have at least one certified Apple repair technician. If not, these repair centers must pay for training their technicians, which Apple provides for a cost.

If accepted, these repair centers will be allowed to provide customers with out-of-warranty iPhone repairs, such as iPhone display and battery replacements. They will also receive Apple genuine parts, tools, training, service guides, diagnostics, and resources. Apple does mention that these repair centers must keep this information private, or risk being removed and sued.

This comes after Apple announced earlier in the summer that it partnered with US American multinational consumer electronics retailer, Best Buy, to offer its repair services.

Are you a repair company looking at being part of the program? Chime in below.

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